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Policies & Procedures

Please read carefully through the Terms & Conditions associated with VanDash Media.


Below are the terms and conditions that have been carefully placed to maintain clear expectations and outcomes that protect both you, “The Client,” and “VanDash Media.” By requesting and paying your invoice, you agree to the Terms and Conditions listed below. 


VanDash Media has the right to change and edit our Terms and Conditions without notice. We also reserve the right to decline projects and clients for any reason. We look forward to creating with you!

  • Payments & Invoices
    The invoice will be sent via email once the client and VanDash Media have agreed upon a specific price. Once the invoice has been submitted, it must be paid within 48 hours, or the invoice will be canceled until the client is ready to move forward. Please keep in mind VanDash Media has the right to change prices are subject to change. All website projects require a non-refundable deposit of $150 to begin the design process, and all packages require a 50% deposit. Individual design services, a la carte, shall be paid in full by the client. Personalized design services totaling over $500 require a 50% non-refundable deposit, service totaling under $100 shall be paid in full by the client. Client does have the option to create their own package as well. Payments are all made via Paypal with a credit or debit card. The project will begin when payment has been received and cleared.
  • Project Timeframe
    Project timeframes vary depending on the project. Below is a list of popular services and timelines. Logo Design - 10 Days Web Design - 6 - 7 Weeks Social Media Flyers - 3 Days Branding Templates - 3 Days Packages - 4 - 8 Weeks The design services timeframe will be disclosed via email before the invoice is sent and again with the invoice. If, for any reason, the project exceeds the deadline a member from the VanDash Media team will contact you with an update via phone and email.
  • Revisions
    There is a three revision limit on every project completed by VanDash Media. Any revisions after that will incur a $25 revision fee. For larger-scale projects such as web site design, there will be a revision limit of 20.
  • Project Content
    All project content and images for any project shall be written via our website checklist and questionnaire. The client will receive the website checklist and link to Google Drive folder to provide website material including, but not limited to, product photos, logos (if previously purchased), product descriptions, business description, frequently asked questions, policies and procedures, blog post material, etc.
  • Proofs and Final Files
    The Client will receive project proofs (.PNG) that will include the VanDash Media watermark until the invoice is paid in full. Once the invoice is paid in full, the client will receive all files needed within 48 hours of finalization. Final project design files JPEG, PNG, PDF, and EPS/PSD belong to the client. However, VanDash Media does reserve the right to promote publicly or privately in our portfolio. Draft files, revision files, paid fonts, themes, and .PSDS files remain property of VanDash Media.
  • Communication
    VanDash Media will communicate with the client via email or by phone with a scheduled appointment. After each conference call, the client will receive an email detailing the conversation and the next steps. Please allow up to 48 hours for a response from a member of our team. If, for any reason, you have not received a response within that timeframe, please resend the email. Please keep in mind our business hours are Monday - Friday 9 AM - 5 PM CST. There is no weekend communication unless it deals with web hosting, email marketing, or tracking numbers.
  • Photography
    VanDash Media reserves the right to decline any project that does not provide high-quality professional photos. The photographer must edit pictures.
  • Refunds
    All projects are 100% non-refundable. Under no circumstance can a refund be given once labor has begun, after proofs have been sent, or after work has been completed.
  • Privacy
    VanDash Media agrees to keep all client information protected, private, and secure. Due to we needing access to client accounts, login information will never be shared with anyone except the client. The Client is expected to maintain the same level of confidentiality with company marketing and branding materials. They should not be shared or distributed without written permission from VanDash Media's CEO, Van-Nessa Hagans.
  • Promotional Sales
    All promotional sales invoices are to be paid in full. If the client decides to cancel service, all payment towards services will not be refunded.
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